Korean Society of Leisure, Recreation & Park
[ Article ]
Korean Journal of Leisure, Recreation & Park - Vol. 50, No. 3, pp.89-102
ISSN: 1598-0413 (Print)
Print publication date 30 Sep 2026
Received 11 Aug 2026 Revised 06 Sep 2026 Accepted 14 Sep 2026
DOI: https://doi.org/10.26446/kjlrp.2026.9.50.3.89

KBO 경기장 분위기가 재관람 의도 및 팀 응원의도에 미치는 영향: 관람 만족의 매개효과와 장소애착의 직접효과를 중심으로

유서동1 ; 주동오2
1경희대학교 박사과정
2경희대학교 부교수
Stadium Atmosphere and Fan Loyalty in Korean Professional Baseball: The Mediating Roles of Spectator Satisfaction and Place Attachment
Liu, Shu-Tong1 ; Joo, Dongoh2
1Kyung Hee University
2Kyung Hee University

Correspondence to: Joo, Dongoh E-mail: joo.dongoh@khu.ac.kr

Abstract

Drawing on the stimulus–organism–response framework, this study examined how stadium atmosphere influences revisit intention and team support intention among spectators of the Korea Baseball Organization (KBO), with spectator satisfaction and place attachment as mediators. Stadium atmosphere was modeled as a reflective second-order construct of seven dimensions: entertainment, game presentation equipment, facilities, food and beverage space, professional personnel, team competition, and cheering squad. Survey data from 382 KBO spectators were analyzed using structural equation modeling, and the model showed acceptable fit. Stadium atmosphere significantly predicted satisfaction and all three place attachment dimensions (β=.658–.789) but had no direct effect on revisit intention (β=.002). Satisfaction predicted revisit intention (β=.892) and team support intention (β=.217), and revisit intention in turn predicted team support intention (β=.450). Among the place attachment dimensions, only place affect (β=.129) and place identity (β=.140) predicted team support intention. Bootstrapping with bias-corrected 95% confidence intervals showed that satisfaction fully mediated the path from atmosphere to revisit intention (estimate=.824) and that atmosphere reached team support intention serially through satisfaction and revisit intention (estimate=.309), whereas the indirect paths through the three place attachment dimensions were not significant. Stadium atmosphere therefore translates into behavioral intentions primarily through satisfaction, while place-based bonds contribute to team support as direct rather than mediating effects. Clubs should complement facility investment with programs that build identity-based connections to the ballpark.

Keywords:

stadium atmosphere, spectator satisfaction, revisit intention, team support intention, Korea Baseball Organization

키워드:

경기장 분위기, 관람 만족, 재관람 의도, 팀 응원의도, 한국 프로야구

References

  • 권웅, 박상일(2021). 프로야구 동일 홈구장 사용 여가관람자들의 스포츠 팬 행동, 팀 애착 및 충성도의 관계분석. 한국여가레크리에이션학회지, 45(4), 11-23.
  • 김기현, 윤유식, 이혜련(2014). 컨벤션목적지 브랜드경험이 장소애착성 및 충성도에 미치는 영향. 호텔경영학연구, 23(2), 151-166.
  • 김민규, 장경호, 김양구, 정연길, 강현민(2023). 프로야구 경기장 시설개선 우선순위 분석을 통한 경기관람 만족 제고 방안 연구. 한국체육과학회지, 32(5), 383-397.
  • 김현석(2020). 참여형 스포츠관광객의 기억할만한 관광경험과 관광객 만족도, 장소애착, 관광지 충성도 간의 구조관계 분석. 관광진흥연구, 8(4), 1-22.
  • 매경오, 정기영(2024). 리조트의 서비스스케이프가 지각된 가치, 만족도, 행동의도에 미치는 영향: 중국 싼야 아틀란티스의 사례를 중심으로. 산업진흥연구, 9(3), 27-39.
  • 서원석, 백주아(2009). 관광 이미지에 관한 연구 동향 분석. 호텔경영학연구, 18(2), 299-309.
  • 신영철(2010). SK 와이번스 야구단의 스포테인먼트 경영 전략에 관한 실증적 연구. 미간행 박사학위논문, 국민대학교 대학원.
  • 엄대영, 박상윤(2022). 지역특화 스포츠관광 프로그램의 체험요소가 도시이미지, 장소애착 및 만족도에 미치는 영향. 한국사회체육학회지, 90, 187-196.
  • 오승옥, 송광인(2020). 스포츠이벤트 서비스품질이 지역이미지 및 재방문의도에 미치는 영향: 정읍동학마라톤대회를 중심으로. 관광레저연구, 32(12), 81-100.
  • 이재호, 전태준(2017). 프로야구경기장의 서비스 스케이프가 관중의 감정반응, 지각된 가치, 관람만족 및 재관람의도에 미치는 영향. 한국웰니스학회지, 12(2), 165-178.
  • 이충기(2024). 관광조사통계분석. 서울: 대왕사.
  • 이현섭, 김덕용, 강현민(2022). 응원활동에 따른 프로야구 관람만족과 재관람의도에 있어서 팀 애호도와 관중 특성의 매개 및 조절효과. 한국체육과학회지, 31(1), 391-412.
  • 이후석, 오민재(2014). 지역애착과 관광영향인식이 메가 스포츠이벤트 개최 지지여부에 미치는 영향: 2018 평창 동계올림픽 개최지 역주민을 대상으로. 관광연구저널, 28(12), 5-16.
  • 전세현, 이민석, 이철원(2023). K리그 관람객의 레트로 마케팅, 장소애착 및 관람만족 관계 분석: FC서울 중심으로. 한국레저사이언스학회지, 14(3), 213-226.
  • 조한범, 윤준호, 김미향(2006). 프로농구 관중 특성에 따른 경기장 이벤트 유형별 선호도와 만족도 분석. 한국스포츠산업경영학회지, 11(1), 155-165.
  • 최혜정, 이충기, 오승희(2020). 여수 관광객의 체험과 지각된 가치, 장소애착 및 만족도 간 구조관계 연구: 체험경제이론을 중심으로. 관광연구저널, 34(3), 5-19.
  • 채한승, 이종호(2000). 프로스포츠팬 성향 및 경기 관람 결정요인에 관한 조사 연구. 한국스포츠산업경영학회지, 5(2), 137-154.
  • 허진, 이계석(2004). 프로야구 관중의 관람동기와 관람만족, 팀동일시 및 재관람의도에 관한 연구. 한국스포츠산업경영학회지, 9(4), 105-121.
  • 황동규, 정은송(2026). 프로스포츠 경기장 관람객의 고객 가치가 고객 태도, 고객 만족, 재방문 의도에 미치는 영향: 프리미엄 좌석 서비스 경험을 중심으로. 한국여가레크리에이션학회지, 50(1), 101-119.
  • Asada, A., Ko, Y. J., & Jang, W. (2020). Effects of relative size and homogeneity of sports fan community on potential fans’ support intentions. Journal of Sport Management, 34(2), 103-119. [https://doi.org/10.1123/jsm.2019-0055]
  • Biscaia, R., Ramos, R. F., Yoshida, M., & Kim, Y. K. (2024). Service quality in spectator sports: A review and research agenda. International Journal of Consumer Studies, 48(6), e13086. [https://doi.org/10.1111/ijcs.13086]
  • Chen, C. Y., Lin, Y. H., & Chiu, H. T. (2013). Development and psychometric evaluation of sport stadium atmosphere scale in spectator sport events. European Sport Management Quarterly, 13(2), 200-215. [https://doi.org/10.1080/16184742.2012.759602]
  • Chiu, W., Bae, J., & Won, D. (2017). The experience of watching baseball games in Korea: An analysis of user-generated content on social media using Leximancer. Journal of Sport & Tourism, 21(1), 33-47. [https://doi.org/10.1080/14775085.2016.1255562]
  • Cho, H., Joo, D., & Woosnam, K. M. (2020). Sport tourists’ team identification and revisit intention: Looking at the relationship through a nostalgic lens. Journal of Hospitality & Tourism Research, 44(6), 1002-1025. [https://doi.org/10.1177/1096348020926550]
  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50. [https://doi.org/10.1177/002224378101800104]
  • Fourie, J., & Santana-Gallego, M. (2022). Mega-sport events and inbound tourism: New data, methods and evidence. Tourism Management Perspectives, 43, 101002. [https://doi.org/10.1016/j.tmp.2022.101002]
  • Grewal, R., Cote, J. A., & Baumgartner, H. (2004). Multicollinearity and measurement error in structural equation models: Implications for theory testing. Marketing Science, 23(4), 519-529. [https://doi.org/10.1287/mksc.1040.0070]
  • Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate data analysis (8th ed.). Boston, MA: Cengage Learning.
  • Halpenny, E. A. (2006). Environmental behaviour, place attachment and park visitation: A case study of visitors to Point Pelee National Park. Unpublished doctoral dissertation, University of Waterloo, Waterloo, Canada.
  • Jarvis, C. B., MacKenzie, S. B., & Podsakoff, P. M. (2003). A critical review of construct indicators and measurement model misspecification in marketing and consumer research. Journal of Consumer Research, 30(2), 199?218. [https://doi.org/10.1086/376806]
  • Kwon, H., Pyun, D. Y., & Lim, S. H. (2022). Relationship between team identification and consumption behaviors: Using a meta-analysis. Frontiers in Psychology, 13, 869275. [https://doi.org/10.3389/fpsyg.2022.869275]
  • Kyle, G., Graefe, A., & Manning, R. (2005). Testing the dimensionality of place attachment in recreational settings. Environment and Behavior, 37(2), 153-177. [https://doi.org/10.1177/0013916504269654]
  • Liu, Y., Hultman, M., Eisingerich, A. B., & Wei, X. (2020). How does brand loyalty interact with tourism destination? Exploring the effect of brand loyalty on place attachment. Annals of Tourism Research, 81, 102879. [https://doi.org/10.1016/j.annals.2020.102879]
  • Mehrabian, A., & Russell, J. A. (1974). An approach to environmental psychology. Cambridge, MA: MIT Press.
  • Muggenburg, H. (2021). Beyond the limits of memory? The reliability of retrospective data in travel research. Transportation Research Part A: Policy and Practice, 145, 302 - 318. [https://doi.org/10.1016/j.tra.2021.01.010]
  • Uhrich, S., & Benkenstein, M. (2010). Sport stadium atmosphere: Formative and reflective indicators for operationalizing the construct. Journal of Sport Management, 24(2), 211-237. [https://doi.org/10.1123/jsm.24.2.211]
  • Vassiliadis, C. A., Mombeuil, C., & Fotiadis, A. K. (2021). Identifying service product features associated with visitor satisfaction and revisit intention: A focus on sports events. Journal of Destination Marketing & Management, 19, 100558. [https://doi.org/10.1016/j.jdmm.2021.100558]
  • Yoshida, M., Heere, B., & Gordon, B. (2015). Predicting behavioral loyalty through community: Why other fans are more important than our own intentions, our satisfaction, and the team itself. Journal of Sport Management, 29(3), 318-333. [https://doi.org/10.1123/jsm.2013-0306]
  • Yuksel, A., Yuksel, F., & Bilim, Y. (2010). Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty. Tourism Management, 31(2), 274-284. [https://doi.org/10.1016/j.tourman.2009.03.007]
  • Zamparo, G., Mason, M. C., Lock, D., & Cappiello, G. (2026). The relationship between dimensions of place attachment and local fans identity and loyalty. European Sport Management Quarterly. Advance online publication. [https://doi.org/10.1080/16184742.2026.2639550]
  • Zhang, S., Kim, K., Yim, B. H., Hyun, B., & Chai, W. (2022). Destination personality and behavioral intention in Hainan's golf tourism during COVID-19 pandemic: Mediating role of destination image and self-congruity. Sustainability, 14(11), 6528. [https://doi.org/10.3390/su14116528]